FAQ
General Questions
How does COCOAIRE work?
Activated coconut shell charcoal is full of tiny pores that trap odor-causing particles and absorb excess moisture. Instead of covering smells with fragrance, it removes them at the source.
Do the bags have a scent?
No. COCOAIRE is 100% fragrance-free: no perfumes, sprays, or added scents. Just neutral, fresh air.
What are the bags made of?
Each bag is natural, breathable cotton filled with premium activated coconut shell charcoal.
How much charcoal is in each bag?
Each bag holds 125g of activated coconut shell charcoal (250g per 2-pack).
Using COCOAIRE
Where can I use COCOAIRE?
Shoes, sneakers, gym bags, lockers, closets, sports gear, travel bags, and cars: anywhere odor or moisture builds up.
How do I use the bags?
Place a bag in the space you want to freshen and leave it overnight or between uses. For shoes, use one bag per shoe.
How do I recharge them?
Once a month, place the bags in direct sunlight for a few hours to refresh the charcoal.
How long do the bags last?
With regular sun recharging, the bags can be reused for many months.
Can I wash the bags?
No. Washing can damage the charcoal. Use sunlight to refresh them instead.
Orders & Shipping
How long does shipping take?
Orders are processed quickly, and you'll receive a tracking link by email as soon as your order ships.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
How can I track my order?
You'll receive a tracking link by email as soon as your order ships.
Returns & Refunds
What is your return policy?
We want you to love COCOAIRE. For full details, see our Refund Policy.
My order arrived damaged. What should I do?
Contact us with a photo of the damage and we'll make it right.
Contact
How can I contact you?
Reach out anytime through our contact page.
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